TalkIQ Raises $14 Million Series A to Give Enterprises AI Insights into Voice Communication
TalkIQ, an AI-powered startup, has raised 14millioninSeriesAfunding.ThecompanyisleveragingAItoprovidesolutionsforanalyzingvoicecommunicationinorganizations,offeringinsightsintovoiceconversationsandtheiranalysis.TalkIQutilizesautomaticspeechrecognitionandnaturallanguageprocessingtoaccesspreviouslyunsearchablevoicecalls.Withafocusonvoicecommunication,thecompanyprovidesnearreal−timeinsightsintoconversationsastheyhappen.Theplatformcantranscribeandflagkeyeventsinaconversationwhileretrievingbattlecardsoncompetitorswhentheygetmentioned.TalkIQalsocaptureshigher−levelanalyticsthatmanagerscanusetogetaviewofwhatisworking(ornot)forsalesteams.Today’sroundisbeingledbyScaleVenturePartnerswithparticipationfromAspectVentures,DanhuaCapital,FelicisVentures,LINECorpandSalesforceVentures.Thatlastone,SalesforceVentures,isperhapsthemostinterestingbecausetheinvestmentiscomingfromSalesforce’snew50 million AI fund.

Though TalkIQ wouldn’t get into too much detail about the role Salesforce will be playing in its go to market, it did admit that the company is a major customer expected to drive sales via deeper integrations in the future. Given the shared customer profile between Salesforce and TalkIQ, the friendship makes a lot of logical sense. And as far as I’m concerned it’s going to matter…or at least it’s going to have to matter. VoiceOps, Chorus.ai, Deepgram, Gong and others have had products in this space for some time now. But in the enterprise space, everything comes down sales relationships — so winning the affection of Salesforce may prove meaningful for TalkIQ. Dan O’Connell, CEO of TalkIQ, remains confident that the accuracy and near real-time capabilities of his platform will set it apart in the long run. He says that performance starts with rejecting off the shelf solutions to machine learning problems and taking things in-house for more control. With a $7 million seed round and three and a half years of runway, TalkIQ has certainly had luxuries unavailable to others. TalkIQ was previously backed by Atomic, Felicis Ventures, SV Angel, Polaris Partners and Cherubic Ventures.

