Voice Interfaces Begin to Find Their Way into Business
The rising popularity of devices like the Amazon Echo is making voice interaction with computers increasingly common. This trend, initially seen in consumer markets, is now entering the business world. Companies like Tact are using AI to create voice-driven sales tools. Amazon’s introduction of Alexa for Business as a cloud service marks a direct push into the business market. Other cloud companies are also providing voice services for developers, making voice integration easier. However, not all businesses want to share their data with major cloud providers. Companies like Roxy are creating independent solutions to maintain control over customer interactions. In 2018, we’ll likely see even more examples of this integration, from major cloud players and independent companies alike. The keyboard isn’t obsolete, but in appropriate scenarios, voice could replace typing and offer a more natural way of interacting with computers and software.
